Seico Insurance & Mortgages Terms of Business

About us
Clickcover is a trading name of Seico Insurance Consultants Limited of Ground Floor East, The Agora, Ellen Street, Hove, East Sussex, BN3 3LN, England authorised and regulated by the Financial Services Authority (FSA).  Our FSA Firms Registration Number is 300024 We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling with respect to non-investment insurance policies.  You can check these details on the FSA’s Register by visiting the FSA’s website http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

Your duty of disclosure
Your insurance is based upon the information provided to the insurance company and you must ensure that all such information is complete and accurate, and that any facts that may influence the insurer’s decision to accept the policy, what terms are applied and pay a valid claim are disclosed.

Failure to disclose material information may invalidate your insurance and could mean that part, or all, of a claim may not be paid.

How to cancel
You may have a statutory right to cancel your insurance within a short period.  Please refer to your policy summary or your policy document for further details.  If you cancel within the statutory period (where this applies) you will receive a pro rata refund of premium from the insurer.  Insurers are also entitled to make an administrative charge. We may also keep an amount that reflects our administrative costs of arranging and cancelling the policy. Details of these are given below.

If you wish to cancel outside this period you may not receive a pro rata refund of premium.  We may also keep an amount that reflects our administrative costs of arranging and cancelling the insurance. Details of these are amounts are given below.

Fees and charges
Below are the administration charges and fees payable under these Terms of Insurance Business.  These may apply if you instruct us to carry out a mid-term adjustment, renewal, cancellation or other work on your behalf.  The following fees apply to each policy to cover the administration of your insurance:

Mid-Term Adjustments: £15.00
3rd Reminder Invoice: £5.00
Duplicate Documents: £15
Cancellation Fee: £30
New Business fee: £10
Renewal fee: £10
Uncleared cheque: £25
Direct Debit failure: £25

Protecting your information
All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance or where we are required by law.

Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 1998 under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually.  If you have any queries, please write to our Chief Executive, Mr Robert Starr at the address below.

Sums Insured
It is your duty to establish that Sums Insured are adequate and we cannot be held liable for any shortfall in claims payments caused by being under insured. If in doubt you should contact a professional  valuer.

Policy Documentation / Proposal Forms
i) Whilst we will do our utmost to ensure that all Policy Documentation and Cover Notes are correct, it is your responsibility to read through documentation to ensure that it meets with your precise requirements. Any changes that need to be made must be notified to us in writing immediately.

ii) As with Policy Documentation, it is your responsibility to check any answers that we may provide on your behalf on written Proposal Forms that are submitted to Insurers. Again, you should advise us of any incorrect answers in writing.

iii) It is your duty to disclose Material Facts, which may affect an insurer’s assessment of your risk. This should be done at inception and at each renewal. Failure to do so could invalidate your insurance cover. We cannot be held liable for any Claims that may be refused by Insurers due to non-disclosure of any material facts at inception / renewal of cover.

Our earnings
You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.

Premiums
i) All new business premiums must be remitted to us within 14 days of the Debit Note / inception date and all renewal premiums must be remitted by the renewal date, unless specifically agreed otherwise by us in writing. Failure to comply will result in the policy being cancelled and the Insurers will levy an appropriate time on risk charge.

ii) Any new claims or alterations prior to renewal / inception may alter the premium being charged.

iii) Returns of premium following policy cancellation / reductions in sums insured or covers, will be issued when we have been credited by the Insurer. Return premiums will have commission deducted from them.

NB. Returns of premium are not normally allowable if there has been a claim on the Policy during the period of insurance to which the premium relates. All returns of premium are entirely at the discretion of the Insurers.

Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your insurance is treated as being paid for), or we hold it in a client bank account on trust for you.  We may need to transfer your money to another intermediary in some cases.  However your money will be protected at all times because of the requirements of the FSA rules.  We also reserve the right to retain interest earned on this account.

By accepting these Terms of Insurance Business you are giving your consent for us to operate in this way.

Compensation arrangements
We are covered by the Financial Services Compensation Scheme.  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim.  Insurance advising and arranging is covered for 90% of the claim, without any upper limit.  For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit.  Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or by visiting http://www.fscs.org.uk/

How to claim
Please refer to your policy summary or your policy document if you need to notify a claim.  You should contact the insurer direct as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 01273 778888.

Complaints
It is our intention to provide a high level of service at all times.  However if you have reason to make a complaint about our service you should contact our Chief Executive at the above address or call 01273 778888. You may be entitled to refer the matter subsequently to the Financial Ombudsman Service.  You can contact the Financial Services Ombudsman Service by telephone on 0800 0234 567 and Further information is available at http://www.financial-ombudsman.org.uk/  If you do decide to refer any matter to the Financial Services Ombudsman Service your legal rights will not be affected.